Return & Refund

Return & Warranty Policy
For any complaint, WhatsApp at +923155473709
Our hassle-free with no question asked 15-days return policy ensures a smooth shopping experience. Shop at ElectroKnock with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange, replacement or return within the guidelines outlined below. This policy applies to all purchases made at ElectroKnock.

How to Request a Return

  • Contact us via WhatsApp at 03155473709 (text or voice message only).

  • Replies will be sent during working hours from 2:00 PM to 8:00 PM.

  • Returns should be sent to the following address: Shop 218, Sarhad Plaza Near Bara Market Raja Market, Rawalpindi.

Return & Exchange Policy

  • You have 15 days from receiving your item to request a return or exchange.

  • Inspect your order upon arrival and contact us immediately if the item is defective, damaged, not as expected, or incorrect.

  • Items must be properly packed and in sellable condition to be eligible for return or exchange.

Important Return Guidelines

  • Customers should record a video while opening the parcel to support any claims of damage, missing items, or incorrect products. Videos made after unboxing will not be considered valid evidence.

  • Items must be unused, with tags, and in original packaging along with the receipt or proof of purchase.

  • The original packaging should be protected. No writing or tape should be placed directly on the packaging.

Shipping & Refund Process

  • Customers will bear the logistics cost for returns or exchanges.

  • Once shipped, share the dispatch receipt via WhatsApp and remind us after 4 days to confirm receipt.

  • Upon receiving the return, allow 2 business days for processing. Refunds may take up to 4 business days to reflect in your account.

  • Customers should provide complete bank account or Easypaisa details for refunds. A screenshot of the refund transaction will be sent once processed.

  • Delivery charges (usually Rs. 300 or 500) will be deducted from refunds, even for orders with free delivery, as courier services charge for shipping.

Final Note

  • Items sent back without prior approval will not be accepted.

  • ElectroKnock reserves the right to reject any exchange or return request.